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To ensure accurate and fair billing, our billing cycle runs from the 14th of the previous month to the 15th of the current month. Monthly invoices are due on the 15th of each month.
If you start or change your service mid-cycle, your charges will be pro-rated based on the number of days you use the service within that billing period. The daily rate is calculated by dividing your monthly fee by the number of days in the billing cycle.
If you have any questions about your bill or pro-rated charges, please reach out to our billing team at billing@netfire.com.
If your organization is exempt from New Jersey sales tax, you can avoid being charged tax on eligible purchases by submitting a valid NJ Sales Tax Exemption Certificate.
To claim exemption, please provide one of the following:
Your certificate must be fully completed and signed. It must include your NJ Tax ID number and clearly state the reason for exemption in order to be accepted.
Email a PDF or scanned copy of your completed certificate to billing@netfire.com.
To ensure your exemption is applied to your upcoming invoices, submit your certificate before your next billing cycle. Exemptions are not retroactive and cannot be applied to past invoices.
If you're unsure which certificate to use or how to complete it, our billing team is happy to help. Contact us at billing@netfire.com.
Keeping your payment information up to date ensures smooth and uninterrupted service.
We currently accept:
All payments are securely processed through QuickBooks. We also offer ACH Collections as an auto-pay option.
If you have any questions or need assistance, our billing team is ready to help. Contact us anytime at billing@netfire.com.