To ensure accurate and fair billing, our billing cycle runs from the 14th of the previous month to the 15th of the current month. Monthly invoices are due on the 15th of each month.

How Pro-Rated Billing Works

If you start or change your service mid-cycle, your charges will be pro-rated based on the number of days you use the service within that billing period. The daily rate is calculated by dividing your monthly fee by the number of days in the billing cycle.

Example

• If you begin service on June 20, you will be billed a pro-rated amount for the period from June 20 to July 13.
• Your first full billing cycle will then begin on July 14 and run through August 13, with payment due on August 15.

If you have any questions about your bill or pro-rated charges, please reach out to our billing team at billing@netfire.com.

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If your organization is exempt from New Jersey sales tax, you can avoid being charged tax on eligible purchases by submitting a valid NJ Sales Tax Exemption Certificate.

To claim exemption, please provide one of the following:

• ST-3 (Resale Certificate)
• ST-4 (Exempt Organization Certificate)
• ST-5 (Exempt Purchaser Certificate)

Your certificate must be fully completed and signed. It must include your NJ Tax ID number and clearly state the reason for exemption in order to be accepted.

Email a PDF or scanned copy of your completed certificate to billing@netfire.com.

To ensure your exemption is applied to your upcoming invoices, submit your certificate before your next billing cycle. Exemptions are not retroactive and cannot be applied to past invoices.

If you're unsure which certificate to use or how to complete it, our billing team is happy to help. Contact us at billing@netfire.com.

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Keeping your payment information up to date ensures smooth and uninterrupted service.

We currently accept:

• Credit cards (Visa, Mastercard, AMEX, Discover)
• ACH Bank Transfers

All payments are securely processed through QuickBooks. We also offer ACH Collections as an auto-pay option.

Option 1: Secure QuickBooks Payment Link

1. Open any recent invoice sent via email from our QuickBooks system.
2. Click the "Review and Pay" button in the email.
3. Choose your preferred payment method (credit card or ACH).
4. Save your payment details for future billing (optional).
5. If you can’t locate your invoice or need help, email us at billing@netfire.com.

Option 2: Request ACH Collection Update

1. Email us at billing@netfire.com to request a change.
2. We will send you an ACH Collections form to update your information.
3. Complete the form and return it to billing@netfire.com.

If you have any questions or need assistance, our billing team is ready to help. Contact us anytime at billing@netfire.com.