MOUNT OLIVE, NJ, July 16, 2025 — NetFire has launched the first phase of its new website experience, marking a major step toward simplifying how users engage with our platform, products, and support.
This release is part of a broader initiative to deliver faster access to technology, better tools for learning, and smarter support across the entire NetFire ecosystem.
Built in components for continuous evolution
Rather than a one-time redesign, the new NetFire website is being launched in modular components. This approach allows us to roll out improvements incrementally, while continuously refining the experience based on feedback and changing needs.
New sections are live now, with more coming this quarter.
What’s new and available today
| Feature | Description |
|---|---|
| Support Center | A unified place for guides, service documentation, and help articles. Searchable, organized, and designed to reduce friction. |
| Resources Hub | A new section with blogs, technical articles, partner kits, and marketing materials. Updated regularly. |
| Policies Page | All corporate governance, service terms, and compliance information in one clear location. |
Help desk powered by NetFire AI
Before the end of this quarter, we’ll be launching a redesigned help desk experience powered by NetFire AI. The new system is built from the ground up to handle complex technical issues faster and more efficiently, with an integrated ticketing platform that streamlines every step of the support process.
NetFire AI, our generative AI assistant, will be available across the platform to provide:
- Instant answers to product and support questions
- Guidance with setup and troubleshooting
- Smart escalation to human engineers when needed
Purpose-built with our internal documentation and real-world service data, NetFire AI delivers support that is accurate, responsive, and uniquely aligned to the needs of NetFire customers and partners.
More ways to access what you need
The changes go beyond visual improvements. We’ve rebuilt how we organize content, how support is delivered, and how teams collaborate across the site. These updates are designed to make the experience more direct, more helpful, and easier to scale.
New pages and features will continue rolling out over the coming months, including expanded service documentation, onboarding wizards, and tools for developers.
How to learn more or get in touch
- Visit the new Resources section to explore recent blog posts and product updates.
- Check the Support Center for user guides and documentation.
- For media inquiries, email press@netfire.com
- For partnership or customer success inquiries, email hello@netfire.com
